Here are the answers to all your AI + Customer Success Summit questions! Have one we don't answer below? Reach out to us at hello@matik.io.

What is the AI + Customer Success Summit?

The AI + Customer Success Summit brings together the top minds in customer success to help answer the question: how should customer success teams be using AI? This virtual summit, hosted by Matik, will offer sessions around everything AI from how to incorporate AI into customer success strategies to how teams can start implementing AI in their day-to-day workflows. This free event will be hosted on August 24, 2023, and is a must for anyone on a customer success team, or on a team that supports them (like CS operations, revenue operations, etc.).

Speakers include customer success & operations leaders from top companies, including OpenAI, Okta, Greenhouse, Glassdoor, and many more. For more information, including the latest agenda, please visit www.matik.io/aicss.

Who is this summit good for? 

This summit is a must for anyone on a customer success team, or on a team that supports them (like CS operations, revenue operations, etc.). There will be sessions with content tailored for the leadership of those teams, and for the individual contributors.

When & where is this summit?

The AI + Customer Success Summit will be a virtual summit on Thursday, August 24, 2023, 10 a.m. PT to 3 p.m. PT. Sessions will be held throughout the day, and timings will be released as they are confirmed. For the latest agenda, please visit www.matik.io/aicss, or follow the Matik LinkedIn page to get the latest updates. Because this is a virtual summit, all you have to do is put on your comfiest clothes, and travel all the way to your desk (or bed) to watch from your computer.

How much does this summit cost?

Nothing! This event is truly free to attend and watch. The team at Matik, as well as the speakers attending, want to make sure that this content is accessible to anyone who is interested in learning more about using AI in customer success (also why we made it virtual).

How do I sign up?

To save your spot, go to www.matik.io/aicss. The first 100 will get a $20 UberEats gift card so that they can get themselves a tasty viewing snack! 

Who is speaking at the event?

Speakers include customer success & operations leaders from top companies, including OpenAI, Okta, Greenhouse, Glassdoor. We continue to confirm and add more speakers, so go to www.matik.io/aicss for the latest list of speakers, or follow the Matik LinkedIn page to get the latest updates. 

What are the sessions available?

We plan to offer sessions around everything AI from how to incorporate AI into customer success strategies to how teams can start implementing AI in their day-to-day workflows. We are currently working with speakers to finalize the agenda. Please check www.matik.io/aicss for the latest updates, or follow the Matik LinkedIn page to get the latest updates.

What if I’m busy that day and can’t make it?

You should still sign up as we will be sharing the session recordings after the event with registrants.

How do I speak at this event?

We’re excited that you’re interested in speaking at this event! Please reach out to Bex Sekar at bex@matik.io, and she’ll help with next steps.

When will I get my UberEats gift card?

For those eligible, the UberEats gift card will be delivered to your email the morning of the summit. If you are eligible, you will be notified within 2 business days of submitting your registration, and receive further instructions.

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