Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every Friday, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

December 2023

Aditya Maheshwari - the skills needed in CS - https://lnkd.in/g4KfEipB

Anita Toth - 5 steps to crushing churn in Q1 2024 - https://lnkd.in/g2Ya87qQ

Bodin Pollard - what separates the best CSMs from the rest - https://lnkd.in/gX8JwDcr

Dan Ennis - 4 challenges you might encounter in building a digital CS program - https://lnkd.in/gpvZvcvn

Daphne Costa Lopes - highlights from the Customer Success Trends '24 Report - https://lnkd.in/g5xUrXAD

Daphne Costa Lopes - scaling business reviews by being like Spotify Wrapped - https://lnkd.in/grnikJ_8

Elizabeth Blass 🌻 - Love Actually & CS - https://lnkd.in/guvuGHJG

Elizabeth Italiano - MEDDIC for CS & account management: expansion discovery questions - https://lnkd.in/gg_jwRGi

Emilia D'Anzica, MBA, PMP - top 10 CS themes in CS from discussions with GTM pros - https://lnkd.in/g3EDCkKf

Greg Daines - what to do instead of customer health scores - https://lnkd.in/geVjb9CQ

Jason M. Lemkin - the 3 core changes forcing a shift in CS - https://lnkd.in/gETadZ42

Jay Nathan - 11 things you can do to improve the ROI of customer success for your company - https://lnkd.in/gdmxf8AY

Jeff Breunsbach - making QBRs cool again - https://lnkd.in/gTTUqntz

Jeff Breunsbach - becoming a scaled CSM - https://lnkd.in/gSuGvCs3

Jeff Kushmerek - the importance of charging for implementation - https://lnkd.in/gMWchrhQ

Jeff Kushmerek - 7 steps to the perfect customer kick off - https://lnkd.in/g_gpKQJy

Jeff Kushmerek - differences between well established CS and startup CS - https://lnkd.in/guQinEK4

Jeff Kushmerek - reasons to charge for implementation - https://lnkd.in/gjBuiuVw

Justin Chappell - Wartime CCO takeaways - https://lnkd.in/gfH9G8gM

Justin Chappell - scaling engagement with knowledge bases & customer communities - https://lnkd.in/g-Yr-5Hv

Kimmie Harrington - benefits of office hours & how to get started - https://lnkd.in/gfrq9KpM

Maranda Dziekonski (she/her) - difference between customer success & customer support - https://lnkd.in/gau3eva6

Marco Carrubba - 5 things CS leaders need to prioritize in 2024 - https://lnkd.in/gT5Mhfr5

Markus Rentsch - 3 levels of CSMs - https://lnkd.in/gH7cn_hk

Markus Rentsch - how to become a trusted advisor to customers - https://lnkd.in/gHTskPab

Morgan Cooper - running a customer success audit - https://lnkd.in/g55YkSVj

Neha Singh - what it means to own post sales - https://lnkd.in/g-_2a8VJ

Priscila Fletcher - tips for aligning CS with financial goals - https://lnkd.in/gGr-Bxi8

Rachel Provan - why a player-coach model is a bad idea in CS - https://lnkd.in/gy5KTPF7

Rachel Provan - why a great customer relationship will not prevent churn - https://lnkd.in/gUfBZDid

Rod Cherkas - 10 ChatGPT prompts for CS management - https://lnkd.in/gS4ExbeY

Rod Cherkas - 8 ChatGPT prompts for implementation/onboarding - https://lnkd.in/gjM5sVCN

Sagar Shukla - defining customer value - https://lnkd.in/gCywSRqc

Sumi Jaiswal - stages of CS maturity - https://lnkd.in/gjVBFnwE

Sumi Jaiswal - CS organization structure - https://lnkd.in/gZQVz_83

Sumi Jaiswal - 2024 customer success predictions that are worrisome - https://lnkd.in/gBN_STT8

Tony Sternberg - how to react to a customer leaving for a competitor - https://lnkd.in/gYseBEXe

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