Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success operations.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every week, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

December 2024

Aditya Maheshwari - how to build real feedback loops - https://lnkd.in/gW6G4jaf

Aditya Maheshwari - top 10 frameworks to use in CS - https://lnkd.in/gCwYKAXp

Anika Zubair - when to use ROI vs value - https://lnkd.in/gbgFAt5Z

Bob Mathers - calculate your company's GPA on customer success - https://lnkd.in/g_zx5ECr

Cara Benecke - power of in-person meetings - https://lnkd.in/g_dABtd3

Dan Ennis - 3 additional areas CS leaders can raise the bar for their teams - https://lnkd.in/gvAYz6W3

Daphne Costa Lopes - Customer Success Trends Report - https://lnkd.in/dSf5CYEy

Daphne Costa Lopes - 3 virtual presentation essentials - https://lnkd.in/g6iFnZyg

Daphne Costa Lopes - 2025 customer success reset button - https://lnkd.in/gq-2WBCX

Dave Blake - how CS and sales can work together - https://lnkd.in/gqH5ZSpC

Jeff Kushmerek Kushmerek - strategies for preventing "green" customers from churning - https://lnkd.in/gPuiyWDE

Johan Nilsson - why 2025 will be a massive year for CS - https://lnkd.in/g9k7Kx3C

Kristi Faltorusso - tips for when a customer says they are evaluating other solutions - https://lnkd.in/gaVCYQya

Maranda Dziekonski (she/her) Dziekonski - tips to make EBRs more effective - https://lnkd.in/ggvtyNsa

Maranda Dziekonski (she/her) Dziekonski - having a plan for a "check in" call - https://lnkd.in/g76CjTa6

Michael Ward - product led growth vs high-touch cS - https://lnkd.in/gNsjchwe

Michael Ward - customer-effort score - https://lnkd.in/gWAjNuBx

Pieter Boon - basic risk flagging - https://lnkd.in/gkTHunUA

Pieter Boon - account plan mistakes to avoid - https://lnkd.in/gmaF8Hey

Rachel Provan - what to start doing to prevent CS burnout - https://lnkd.in/gVjrDzzw

Sophie Buonassisi - The State of GTM Jobs: Customer Success - https://lnkd.in/gb4Em2m8

Sunny Huang - how to win more MULTI-YEAR renewals, based on *only* what was surfaced in wins at Gong - https://lnkd.in/gXfBwDMZ

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