Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success operations.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every week, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

November 2024

Amarachi Ogueji - preparing for QBRs - https://lnkd.in/g7ggb8Fh

Arit Nsemo - who CS reports into - https://lnkd.in/gZRQJ8kq

Arit Nsemo - what to do when the CFO becomes involved in renewal conversations - https://lnkd.in/gxUQ9Gmy

Alex Raymond - old vs new way of doing QBRs - https://lnkd.in/gWsQPGT3

Amarachi Ogueji - how to adjust a success plan when a customer's priorities shift - https://lnkd.in/gWaaqrV5

Angeline Gavino - the penalty curve - https://lnkd.in/gzNJhgPj

Anika Zubair - how to turn frustration into trust - https://lnkd.in/gtqVw5j3

Angeline Gavino - the evolution of customer success - https://lnkd.in/gpWwfwan

Bob Mathers - VP of CS may have become obsolete - https://lnkd.in/gDPdp6Cb

Bob Mathers - managing your renewal pipeline - https://lnkd.in/gN58uvDS

Customer Success Collective - Customer Success Salary Report 2024 - https://lnkd.in/gUf_Qqzs

‍Chad Horenfeldt - takeaways on how to best leverage your customers to drive demand in B2B during these times - https://lnkd.in/giYAP6WJ

Cara Benecke - drafting a customer onboarding process - https://lnkd.in/gDXRfqvV

Dan Ennis - 5 takeaways for scaling your CS team and mindset - https://lnkd.in/gGQt6cuY

Dan Ennis - underrated skill: internal collaborator - https://lnkd.in/gixEfpgB

Daphne Costa Lopes - 5 products that nailed retention - https://lnkd.in/gK9_kDcC

Daphne Costa Lopes - how AI is disrupting pricing & why CS teams are not ready - https://lnkd.in/gHyTtgZs

Daphne Costa Lopes - why CSMs should not be debt collectors - https://lnkd.in/g4g6yTSG

Daphne Costa Lopes - 5 reasons customers are ignoring your emails - https://lnkd.in/gffQGc7Q

Daphne Costa Lopes - how to become a trusted advisor - https://lnkd.in/gvyt-GrH

Dave Blake - how to position your CS for success in the budget discussions - https://lnkd.in/g-dWbM4F

Dave Blake - why AI will not replace CSMs - https://lnkd.in/gtPtWEkT

Donna Weber - quick wins vs first value - https://lnkd.in/grYh-tEk

Elizabeth Italiano - what true stakeholder management and multi-threading looks like - https://lnkd.in/g26eSFrH

Elizabeth Italiano - don't get stuck in the friend zone - https://lnkd.in/gSe9DUJi

Elizabeth Italiano - top behavioral traits of CSMs that I prioritize in hiring and coaching to build a high-performing team - https://lnkd.in/gXM7xhQX

Elizabeth Italiano - common traps of multithreading - https://lnkd.in/gM7GN9UY

Emma Lampert - things I've learned chasing that perfect onboarding experience - https://lnkd.in/gUWAZShB

Emilia D'Anzica, MBA, PMP D'Anzica - two key themes from working with SaaS clients - https://lnkd.in/gA5rbvzP

Haydar Al-Saad - revamping your CS team structure for maximum impact - https://lnkd.in/gAnF2XPS

Irit Eizips - two must-have criteria for First Value Delivered - https://lnkd.in/gDxRhPHw

Irit Eizips - the "client first" model is broken - https://lnkd.in/gBVzY2vk

Jasmine Reynolds, CCSM, CSM Reynolds - double-edged sword of account champions - https://lnkd.in/g4Pzt927

Jay Nathan - getting back to basics - https://lnkd.in/gXi-_V2f

‍Jeff Kushmerek - how to make sure the numbers you sign up to deliver next year are both achievable and impactful - https://lnkd.in/gAyMw8tj

Jeff Kushmerek - how to make sure sales to CSM transitions are smooth - https://lnkd.in/gTVj_488

Kristi Faltorusso - how CS leaders can manage up effectively and drive true impact - https://lnkd.in/gAuTPHCK

Kristi Faltorusso - the perception that CSMs have no urgency - https://lnkd.in/grBeK2XP

Kyle Poyar - Customer Success needs to be everybody's job - https://lnkd.in/gJR8wtJ4

Mara Simonson - trends strongly supporting the need for Digital CS - https://lnkd.in/gGziPFiJ

Maranda Dziekonski (she/her) Dziekonski - things to consider before bringing up a price increase during renewal - https://lnkd.in/gG9gS7k7

Markus Rentsch - how to build a customer-centric operating system - https://lnkd.in/gWw3sQNP

Marley Wagner - how a digital strategy is more than just emails - https://lnkd.in/gutGNBbV

Noah Little - how building trust is like growing a seed - https://lnkd.in/gUXG47AS

Parker Chase-Corwin - how CSMs can bridge the gap between expectations and reality - https://lnkd.in/gv7-hq6W

Pieter Boon - how to generate value - https://lnkd.in/gUa2zyEZ

Rod Cherkas - 8 ChatGPT prompts for onboarding/implementation - https://lnkd.in/gtB9ANub

Rachel Provan - how to find out what your customer is trying to achieve with your product - https://lnkd.in/gRMZxzTy

Sam Jacobs - customer success has to own a number - https://lnkd.in/gjMMTEjF

Yamini Rangan - the transformation of the CS function - https://lnkd.in/gMYu2QHt