Customer success is a constantly evolving field. To stay on top of the latest trends, strategies, and best practices, it helps to follow the experts. So, we’ve rounded up some of the top thought leaders in customer success to follow on LinkedIn in 2025.

Unlike other lists, we’ve curated this one to include individuals who are regularly posting practical advice, fresh insights, and tools on LinkedIn that can make a real difference in your work. Whether you’re a seasoned CS professional or just getting started, these voices are worth adding to your feed.

How did we come up with this list? These are the individuals who are regularly included in our weekly LinkedIn roundups, which highlight the top LinkedIn posts each week. Make sure to follow Matik's LinkedIn page so you don’t miss out!

Here are the top CS influencers to follow on LinkedIn:

- Adam Jay - Co-Founder & CEO at Revenue Reimagined

- Aditya Maheshwari - Senior Director of Customer Success at AppsFlyer

- Alex Raymond  - Founder at AMplify

- Alex Turkovic - Sr. Director, Customer Experience at Belfry

- Angeline Gavino- Executive Member at Pavilion

- Anika Zubair - Head of Customer Success at Griffin

- Anita Toth - Hidden Revenue Hunter at Hidden Revenue Hunters

- Arit Nsemo - Senior Director, Customer Success at Searchspring

- Bob London - Founder & Chief Listening Officer at BobLondon.co

- Bob Mathers - Speaker, Customer Success consultant & Coach at BMCX Consulting Inc.

- Carly Agar - Founder & CEO | Host of 'The Customer Success Career Coach' Podcast at Carly Agar Training

- Dan Ennis - Senior Manager, Scale Customer Success at Monday.com

- Daphne Costa Lopes - Head of Customer Success, UKI Hubspot

- Diana De Jesus - Founder at Strategic CS Labs

- Elizabeth Blass - Chief Customer Officer at Karbon

- Elizabeth Italiano - Founder & CEO What Not To Do

- Emilia D'Anzica, MBA, PMP - Instructor at the University of Chicago Booth School of Business Executive Education

- Emma Lampert - Managing Director, EMEA and International at Formstack

- Greg Daines - CEO at ChurnRX

- Irit Eizips - Chief Customer Officer & CEO at CSM Practice

- Jan Young, MBA, CSPO, CSM - CEO & Founder at StepUpXchange

- Jay Nathan - Partner & Co-Founder at GreenShoot Innovation

- Jeff Breunsbach - Co-Founder at GrowthCurve.io

- Jeff Ignacio - Head of GTM Operations at Keystone AI

- Jeff Kushmerek - CEO and Founder at Infinite Renewals

- Justin Chappell - VP of Customer Experience at 6sense

- Karessa Parish - Senior Manager, Digital Customer Successat SchoolStatus

- Kristi Faltorusso - Chief Customer Officer at Client Success

- Maranda Dziekonski (she/her) - Vice President of Customer Success at ID.me

- Markus Rentsch - CEO at Remark-able

- Marley Wagner - Consultant, Digital Customer Success & Customer Marketing at Marley Wagner Consulting

- Neha Singh - Customer Strategy Consultant and Coachat Success and Beyond

- Nikola Mijic - CEO & Co-Founder at Matik

- Parker Chase-Corwin - CEO & Principal Consultant at Xperience Alchemy

- Pieter Boon - Co-Founder at ImpactPilot

- Rachel Provan - CEO and Founder at Provan Success

- Rod Cherkas - CEO and Founder at HelloCCO

- Sara Masson - VP of Customer Success at Novisto

- Sumi Jaiswal - Customer Success Leader, Influencer & Coach at Catalyst Software

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