Speakers:

• (Moderator) Marley Wagner - Fractional Digital Customer Success Leader at Marley Wagner, Ltd
• Gina Frazee - Sr. Director of Digital Customer Experience and Education at UserTesting
• Jacob Walker - Head of Customer Success, North America at ThoughtSpot
• Jess Osborn - Customer Success Lead at DeepL
• Michael Camponovo - Director of Customer Success at SheerID
• Seth Jones - Digital Success Lead at Vanta

Digital is transforming the way customer success teams operate, but how should they bring this to life? This panel of CS leaders will explore how teams are integrating digital strategies to improve customer engagement, enhance personalization, and drive efficiency. From automation and self-service to data-driven decision-making, panelists will share real-world experiences, lessons learned, and practical steps to get started. Whether you’re looking to introduce digital elements or refine your current approach, this session will provide valuable insights to help you navigate the evolving CS landscape.

Click to register for this session.