Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success operations.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every week, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

January 2025

Anika Zubair - 5 daily habits to succeed in CS - https://lnkd.in/gvFvmEYe‍

Anika Zubair - 10 skills to focus on to level up as a CS pro - https://lnkd.in/gC_Pc99M‍

Bob Mathers - how to make sure your customers don't reschedule your meeting in January - https://lnkd.in/gqPfh8SK‍

Bob Mathers - why not to be flexible during onboarding - https://lnkd.in/gBN-pV-z‍

Bob Mathers - CS is not just for SaaS anymore - https://lnkd.in/gCH5fYAf‍

Bob Mathers - customer success vs account management - https://lnkd.in/dzhGQbxu‍

Brittany Casey - why CS and sales need to align - https://lnkd.in/gxwSyagP‍

Brittany Casey - what customers really want from CSMs - https://lnkd.in/drFwHJD8‍

Carly Agar - 9 sneaky things you're being graded on in your CSM interview presentation - https://lnkd.in/gchxR3uE‍

Carly Agar - 9 ways to become indispensable as a CSM - https://lnkd.in/dwz3Bixh‍

Dan Ennis - how the blame game can kill your CS org's effectiveness - https://lnkd.in/gR7F9TJP‍

Dan Ennis - how CS teams can focus on offense when it comes to retention - https://lnkd.in/gSKcwS4Z‍

Dan Ennis - underrated CSM skill: storytelling - https://lnkd.in/dbRZPRSW

Daphne Costa Lopes - watermelon customers - https://lnkd.in/g-3JJEFa‍

Daphne Costa Lopes - why we need to stop calling Digital CS a "low-touch segment" - https://lnkd.in/gYVTt3n9‍

Daphne Costa Lopes - how to demonstrate the value of your product - https://lnkd.in/dszKmGxJ

Dave Blake - how CSMs can adopt a growth mindset - https://lnkd.in/gHU2Ttqg

De'Edra Williams, MBA - the CS metrics that will matter the most in 2025 - https://lnkd.in/dgnvYC2X

Ejieme Eromosele - CS-attributed revenue - https://lnkd.in/dup4MZYt

Erika Villarreal Villarreal - what sets extraordinary CSMs apart from the rest - https://lnkd.in/giXxEkAh‍

Erika Villarreal Villarreal - data & storytelling - https://lnkd.in/dVyCaDbe

Jan Young, MBA, CSPO, CSM Young - the C-suite impact gap - https://lnkd.in/gqdXQ-9p

Jay Nathan - a new podcast - Land and Expand - https://lnkd.in/g3U6atVn‍

Jay Nathan - why CSM is one of the most quit jobs - https://lnkd.in/d9RQjMxd

Jeff Breunsbach - how do you do relationships, value and engagement at scale - https://lnkd.in/gHQtisWC‍

Jeff Breunsbach - 3 things CSMs should focus on - https://lnkd.in/gXjhw3uB

Jeff Kushmerek Kushmerek - why buckets-of-hours model has drawbacks - https://lnkd.in/g4TaB4Ud‍

Jeff Kushmerek Kushmerek - top 6 ways to get back customers who ghost you - https://lnkd.in/gxRRa6nP‍

Jeff Kushmerek Kushmerek - best practices for implementing CSQLs - https://lnkd.in/gX7v_aBP

Karessa Parish - customer marketing becoming a bigger part of CS - https://lnkd.in/gT4dit_v

Kevin Lau - why scaling customer marketing without systems will hold you back - https://lnkd.in/geVJehEt‍

Kevin Lau - three pillars of customer marketing - https://lnkd.in/gmygQ-qY

Kristi Faltorusso - strategy to figure out how your customers define value for a massive book of business - https://lnkd.in/g3jMTWGW‍

Kristi Faltorusso - how to take control of your kick-off - https://lnkd.in/gNuijvu3‍

Kristi Faltorusso - factors to consider to build a CS strategy that doesn't fail - https://lnkd.in/gtN8Thm4

Maranda Dziekonski (she/her) Dziekonski - predictions for what's hot and what's not in 2025 - https://lnkd.in/g6EsNjjj‍

Maranda Dziekonski Dziekonski - 5 things your customers don't care about & 5 things they do care about - https://lnkd.in/daXi2AkM

Markus Rentsch Rentsch - what separates leaky onboarding from sticky - https://lnkd.in/g_Y-ZZ9v‍

Markus Rentsch Rentsch - strong CSM performance metrics - https://lnkd.in/gycuwBKN‍

Markus Rentsch Rentsch - 19 rules to nail customer success - https://lnkd.in/dcHaxevn‍

Michael Ward - bringing CS leaders into sales conversations - https://lnkd.in/dm6PXvWC

Sara Bochino - how to build & re-engage burnt out CS teams - https://lnkd.in/ddbuk3V2

Sara Masson - multi-threading isn't just a CSM responsibility - https://lnkd.in/gSBQPjQV‍

Sara Masson - the four CSM types - https://lnkd.in/dasHx6dm‍

Sara Masson - the relationship CSM - https://lnkd.in/dbwGW6e8

Sumi Jaiswal - why CFOs hate CS teams - https://lnkd.in/grs3yxGD‍

Sumi Jaiswal - CS interview cheat sheet - https://lnkd.in/gWa5B8fh‍

Sumi Jaiswal - how to evolve as a CSM - https://lnkd.in/dqagb_wm

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