Speaker: Samantha David - Digital Customer Success Program Manager at monday.com

Office Hours are a powerful tool in the Digital Customer Success playbook, but how do you maximize their impact? In this session, we’ll explore best practices for structuring Office Hours, leveraging automation within the Customer Journey to drive awareness, and ensuring they deliver value across all customer segments. Walk away with actionable next steps to build, optimize, and expand a highly scalable Office Hours program that enhances customer engagement and success.

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