Join this panel discussion on the evolving role of Quarterly Business Reviews in customer success and how companies can better align them with customer needs. The panelists discuss how QBRs have often become overly focused on the vendor's product and metrics rather than the customer's objectives and value realization.

The panel discussion will dive into:

Problems with QBRs, including disengagement, product friction, and missed opportunities for discovery. And highlights the importance of building QBRs around customer objectives, using strategic discovery questions, and engaging in real conversations that drive value, rather than simply reviewing data or pushing a sales agenda.

Speakers

Bob London - Founder & Chief Listening Officer at BobLondon.co

David Leibell - Manager, Account Management at Matik

Jan Young - Founder & Chief Customer Officer at JanYoungCX

Matt Sullivan - Technical Account Manager at Matik