Speakers:

• (Moderator) Rod Cherkas - CEO & Author of REACH: A Framework for Driving Revenue Growth from Your Existing Customers at HelloCCO,
• Bill Watson - Senior Vice President, Global Customer Acceleration and Support at Okta
• Chael Banks - Senior Vice President, Customer Success at Okta
• Jeannine Crispino - Senior Vice President, Global Customer Success at 6sense
• Patrice Sawchuk - VP, Global Customer Success & Renewals at Salesloft

Customer Success leaders are under growing pressure to not just retain customers but drive expansion and revenue growth. AI, automation, and digital engagement are making this shift possible, helping teams scale efficiently while uncovering new opportunities.

In this panel, CS executives will share how they’re using technology and data to personalize customer experiences, retain customers cost-effectively, identify expansion potential, and demonstrate CS’s impact on revenue. Whether you’re refining your digital approach or scaling your team’s influence, you’ll walk away with actionable strategies to drive growth and long-term success.

Click to register for this session.