The traditional 1-1 customer success model is evolving in today's fast-paced digital world. Learn more about how to create a seamless, integrated user experience by leveraging digital channels.

Some key takeaways from the Scale + CS Summit on maximizing digital experiences:

1. In “Supercharge Your Customer Business Reviews: A Simplified, Data-Driven Approach to Accelerate Customer Engagement and Results,” Greg Daines (CEO at ChurnRX) discusses how the primary reason customers remain loyal is the measurable results they achieve using a product or service. He offers four key tips that are both effective and scalable for business reviews. Additionally, he shares his ultimate Business Review template slides with viewers. Watch this session

2. In the session “Revolutionizing Customer Engagement in the Digital Age,” Jeff Kushmerek (CEO & Founder at Infinite Renewals) discusses how scalable digital strategies should begin with clear workflows and team models before introducing tools. He highlights the role of customer segmentation and shares a real-world example, showcasing the challenges and successes of these strategies. Watch this session‍

3. In “Orchestrating Seamless Digital Experiences,” Scott Wilder (Head of Digital Success and Self-Serve at Clari) shares strategies to align your organization and create a seamless user experience through effective collaboration with internal stakeholders. He discusses ensuring consistent UX/UI, leveraging cross-program analytics and metrics, and boosting customer engagement and satisfaction. Watch this session

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