Use this page to easily navigate to a session or the session of a specific speaker.

By Session

Keynote with Gainsight's Nick Mehta

Driving adoption and retention through personalized digital experiences

10,000 Hours Saved: Scaling Customer Success with Digital Education and a Learning Management System

Mapping the Digital Journey: Scaling Customer Success for Every Customer

Office Hours with Impact: Scaling for All Customer Segments

How AI is Impacting the Business of CS & Digital Practices

The Power Duo: How Digital CS & CS Ops Work Together to Drive Scalable Impact

Smarter Campaigns, Happier Customers: Using Data to Anticipate and Address Needs Before They Arise

Building Digital CX Maturity: The Four Pillars of Digital CX

Digital for All: Getting Buy In on a Digital Strategy for All Segments

Laying the Foundation for Scalable Digital Success: Start with Contact Management

From Resistance to Readiness: Helping Customers Win Through Your Digital Transformation

Building a Digital-First Customer Success Organization

Rethinking Customer Success: How Digital Strategies Are Driving Growth and Expansion

Building a Digital CS Approach – Practical Steps for Success

Scaling Conversation Insights Through Digital: A Roadmap

The 3 Flavours of Onboarding: Finding the Perfect Balance of Digital and Human Experience in the Most Critical Part of the Customer Journey

ROI or Bye-Bye: Proving Digital CS is Worth It

Partnering with Marketing to create your Outbound Digital CS Strategy

By Speaker

Aaron Hatton - Digital Customer Success Program Manager at PVcase

Alex Turkovic - Sr. Director, Customer Experience at Belfry

Bob London - Founder & Chief Listening Officer at BobLondon.co

Bob Mathers - Speaker and CS Coach at BMCX Consulting  Inc.

Dan Ennis - Director of Commercial Customer Success at Workato

Elaine Hom - Director of Customer Marketing at Arcoro

Erica Akroyd - Director, Scaled Customer Success & Education at Pendo.io

Gina Frazee - Sr. Director of Digital Customer Experience and Education at UserTesting

Jacob Walker - Head of Customer Success, North America at ThoughtSpot

Jan Young - Founder & CEO at StepUpXchange

Jeannine Crispino - Senior Vice President, Global Customer Success at 6sense

Jeff Kushmerek - CEO and Founder at Infinite Renewals

Jess Osborn - Customer Success Lead at DeepL

Justin Neal - Founder and Principal Consultant at SuccessWave Solutions, LLC

Kat Breeggemann - Digital Customer Experience Program Manager at Automox

Kristi Faltorusso - Chief Customer Officer at ClientSuccess

Laurence Leong - Head of Scaled Customer Success at Okta

Maranda Dziekonski - VP of Customer Success at ID.me

Marley Wagner - Fractional Digital Customer Success Leader at Marley Wagner, Ltd

    > Building a Digital CS Approach – Practical Steps for Success

    > ROI or Bye-Bye: Proving Digital CS is Worth It

Michael Camponovo - Director of Customer Success at SheerID

Nick Mehta - CEO at Gainsight

Nik Mijic - CEO & Co-Founder at Matik

Patrice Sawchuk - VP, Global Customer Success & Renewals at Salesloft

Rob Zambito - Founder & CEO at Success Scaled Consulting

Rod Cherkas - CEO & Author of REACH: A Framework for Driving Revenue Growth from Your Existing Customers at HelloCCO

Samantha David - Digital Customer Success Program Manager  at monday.com

Seth Jones - Digital Success Lead at Vanta

Talia Root - Senior Manager, Digital Customer Success at Fullstory

Zack Siegert - Senior Manager, Digital Customer Success at Abnormal Security