Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every week, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

July 2024

Arit Nsemo - storytelling in CS - https://lnkd.in/gwc7gRdh

Cinthia Silva - most impactful takeaways from Peter Armaly & Jeff Mar's new book, “Mastering Customer Success” - https://lnkd.in/gYDSfMwZ

Daphne Costa Lopes - how to get off the hamster wheel - https://lnkd.in/gHvPz3UZ

David Sargent - my top 3 considerations for how CSM Leaders in SaaS should support their teams - https://lnkd.in/gJEz3Hz7

Diana De Jesus - how to know if your clients are disengaged because you’re suffocating them and what to do about it - https://lnkd.in/gcDxGFyu

Diana De Jesus - what "building relationships" means in customer success - https://lnkd.in/g5BnB34q

Emma Lampert - 5 things about churn - https://lnkd.in/gYbt2e5h

‍Greg Daines - why customer satisfaction and results don't go hand in hand - https://lnkd.in/gQfiuZd9

‍Jeff Kushmerek - CSM ratios - https://lnkd.in/g9Qsbp5Q

Johan Nilsson - Keep your Customer Success team from wasting time doing these 5 red flag 🚩 activities - https://lnkd.in/gbnyCYaB

Justin Chappell - the need for a digital-first self-serve experience - https://lnkd.in/gyitbdtr

‍Justin Chappell - how to figure out how much time CSMs should spend on email vs phone - https://lnkd.in/gJNKD4DQ

Loyd Vidal  - when to raise the flag - https://lnkd.in/g7b6WsZb

‍Markus Rentsch - 3 levels of customer success - https://lnkd.in/gq7NvTpJ

‍Markus Rentsch - the right way to do CSM - https://lnkd.in/gkNJkHAj

Rachel Provan - how success and support can help each other - https://lnkd.in/gStx4EHs

Rachel Provan - how to really get your customers "on board" - https://lnkd.in/gUm6Dvyc

Sara Masson - ChatGPT prompt for follow-ups - https://lnkd.in/gxBvfZBj

Sumi Jaiswal - why you need to deep dive into the product, tech stack and industry as a CSM - https://lnkd.in/gNuVQnhw

Sumi Jaiswal - sales to implementation handover template - https://lnkd.in/gMib6k-V