Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every week, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

June 2024

Anika Zubair - the importance of relationship building and how to build those skills - https://lnkd.in/gQkfJSWg

Arit Nsemo - increasing customer engagement while low on resources - https://lnkd.in/griNxeNK‍

Bob London - CS as a profit center - https://lnkd.in/gRgSCxVW‍

Chenoa Hardwick - questions to ask to get to a customer's SMART goals - https://lnkd.in/gPGVQDn7‍

Dan Ennis - 5 fundamentals to focus on no matter what 2024 brings for SaaS - https://lnkd.in/gh_i3ch5

Dan Ennis - 4 challenges that you might encounter when building out a digital CS program - https://lnkd.in/gTJcHfdA

Dan Ennis - spicy take: we can be too quick to say that CS is the responsibility of the whole company - https://lnkd.in/gBRZm4kz

Daphne Costa Lopes - don't turn CS into a Ponzi scheme - https://lnkd.in/gtz5rZeS

Daphne Costa Lopes - 7 habits of highly successful CSMs - https://lnkd.in/gifF7TBG

Daphne Costa Lopes - using WhatsApp to connect with customers - https://lnkd.in/gSHnFTmZ

Daphne Costa Lopes - ways to upgrade yourself to become an invaluable CSM in 2025 - https://lnkd.in/gwv3kDEx

Daphne Costa Lopes - engagement prioritization - https://lnkd.in/gketzkwG

Diana De Jesus - how to make peace with selling as a CSM - https://lnkd.in/geUC3Ps7

Diana De Jesus - RISE for value-rich QBRs - https://lnkd.in/gYRxddxT

Diana De Jesus - suffocating your clients - https://lnkd.in/gcDxGFyu

Elizabeth Italiano - renewal pipeline inspection process - https://lnkd.in/gdnyv-nu

Elizabeth Italiano - what a modern Sales to CS Handoff looks like in a high-touch engagement - https://lnkd.in/gKerHCsV

Elizabeth Italiano - what to look for to determine if renewals are at risk of renewal extension (on top of churn risk) - https://lnkd.in/gSR6kZKZ

‍Greg Daines - 3 ways discounting leads to customer churn - https://lnkd.in/gdaapKUT

Jay Nathan - why concierge customer service is an expensive and inefficient way of delivering basic service to customers - https://lnkd.in/g5TgSPNK

‍Jeff Kushmerek - 5 questions to add to QBRs to add value to customers - https://lnkd.in/g4v_G2Dn

Jeff Kushmerek - basics for professional services and implementations teams - https://lnkd.in/gsh4N4bX

Jeff Kushmerek - 4 easy ways to prevent churn from onboarding too long - https://lnkd.in/gAfrEy2c

Jeff Kushmerek - how to deal with a new ghosted customer - https://lnkd.in/gM2JYi-m

Justin Chappell - three areas to focus on to understand the true health of customers - https://lnkd.in/g8wAxUbe

Kristi Faltorusso - parallels between customer success and customer experience - https://lnkd.in/gK8XS-ts

Kristi Faltorusso - why CSMs should stop commiserating with customers - https://lnkd.in/gRRkHFnN

‍Markus Rentsch - 3 pillars of a successful customer training & education program - https://lnkd.in/ghRKfNeq

Markus Rentsch - how CSMs can adapt before the old ways become obsolete - https://lnkd.in/gvqiMEi2

Markus Rentsch - 4 things to avoid when it comes to onboarding - https://lnkd.in/gXWeDb97

Matt Brown - 2 questions to ask after onboarding that tells you more than CSAT or NPS - https://lnkd.in/gSKW-TEk

Rachel Provan - the biggest threat to your CS department - https://lnkd.in/gebPfk68

Rachel Provan - how not to set your CS team up for failure when it comes to owning cross-sell/upsell - https://lnkd.in/g2mVE5MZ

Rachel Provan - how support and success can help each other - https://lnkd.in/gStx4EHs

Saahil Karkera - how to change being perceived as customer support - https://lnkd.in/gzzRx5ZT

Sagar Shukla - why CS is in such a state of flux - https://lnkd.in/gq36_dRv