Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every week, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

May 2024

Anika Zubair - top 3 priority check ins for the quarter - https://lnkd.in/gQcZs3NX

Arit Nsemo - how to get invited to your customer's strategy day - https://lnkd.in/gmPTRM37

Arit Nsemo - CSM don't just "sell" - https://lnkd.in/gtY_6Ce9

Chad Rosh - 10 cheat codes every CSM should know - https://lnkd.in/gsrrEbmN

Dan Ennis - 2 quick reminders for Digital Customer Success teams - https://lnkd.in/gwCVnTit

Dan Ennis - importance of being able to influence without authority - https://lnkd.in/gVGY_ezn

Daphne Costa Lopes - the TAVU method for writing killer emails - https://lnkd.in/g_SN5wvn

Daphne Costa Lopes - importance of executive engagement - https://lnkd.in/g4zMMz4a

Daphne Costa Lopes - 8 signs you don’t have a customer-first culture in your CS Team - https://lnkd.in/g3RQPfBG

Daphne Costa Lopes - writing compelling emails - https://lnkd.in/gjRsT4Ec

Eddie Reynolds - how we achieved a +100% NRR - https://lnkd.in/gd_W_R_9

Elizabeth Italiano - the PART framework for better understanding renewal risk - https://lnkd.in/gWmyXUB6‍

Jay Nathan - 5 areas of modern customer success capability - https://lnkd.in/gtz9YE2h

Jeff Kushmerek - CSM vs Sales commission splits - https://lnkd.in/gKjMZ3Th

Johan Nilsson - avoid these fatal mistakes when crafting your QBR - https://lnkd.in/guUBqmCx

Maranda Dziekonski (she/her) - low cost things you can do to deliver more value to customers - https://lnkd.in/gXEEFG-X

Markus Rentsch - prioritization in CS - https://lnkd.in/gY3GBsdq

‍Marley Wagner - teams that are getting their digital initiatives right have these two basic principles - https://lnkd.in/gES4aVdZ

Neha Singh - the hamster wheel of customer success - https://lnkd.in/gwBFjnFv

Parker Chase-Corwin - why the first value event is overrated - https://lnkd.in/gMtRr332

Rachel Provan - 5 signs your CS department is starting to mature - https://lnkd.in/gT5ZgkfN

Rachel Provan - why a relationship is not a strategy - https://lnkd.in/gPB_dgaN