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Speaker: Rob Zambito - Founder & CEO at Success Scaled Consulting
Customer education is a critical but time-consuming part of onboarding. Manual training doesn’t scale—so how do you drive adoption efficiently?
In this session, Rob Zambito -- a 3x Customer Success Leader and Consultant -- shares how implementing a Learning Management System (LMS) saved 10,000+ hours of training time for his team while improving customer outcomes. Learn how to:
- Design a scalable digital education strategy
- Avoid common pitfalls in digital customer training
- Measure real impact
If you’re looking to automate onboarding without sacrificing engagement, this talk will equip you with the frameworks to make digital customer training work!