Join this panel discussion to dive into the complexities of implementing customer success strategies when faced with limited resources, including people. This discussion will explore all aspects of “doing more with less” from how to approach it strategically to how to handle internal communication.

This panel discussion will explore:

- How to increase efficiency & leverage technology to streamline processes

- How to approach prioritization while managing internal expectations

- Framework for determining what & when to scale

- How to work with senior leadership & get buy-in for your strategy

Speakers:

Dan Ennis - Senior Manager, Scale Customer Success at Monday.com

Erika Villarreal - Strategic, Customer Success Manager at Eptura

Markus Rentsch - CEO at Remark-able

Rachel Provan - Founder and CEO at Provan Success, LLC

Sumi Jaiswal - Customer Success Leader at DotDot

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Q&A‍

What resource or model can you share to help with determining your cost of tasks? ie. $10 vs $100 vs $500/hr tasks.

Rachel: The model I use for the $10, $100 or $500 task is part of my paid program, which you can sign up for here: https://provansuccess.com/csla

What I can advise is asking yourself:  

What would I have to pay someone to do this task?  You could probably find someone $10 an hour to answer emails.  You probably couldn't pay $10 for someone to help you determine your strategy or processes...