Use this page to easily navigate to a session or the session of a specific speaker.

By Session

Opening Keynote

Doing More with Fewer Resources

Supporting & Growing All Accounts

Scale from an Ops Perspective

You’ve scaled CS. Now what? Indispensable strategic skills for next gen CSMs.

Unlocking Efficiency: The Impact of CS Operations on Scaling Customer Success Teams

I Want To Scale, But Do I Need to Scale?

Scaling Success: Revolutionizing Customer Engagement in the Digital Age

3 Non-Obvious Pillars to Your Scaled Strategy

Scaling Customer Success with AI: A Practical Approach

Transitioning clients from high-touch to a Pooled Model

Making the Business Case for Your Scaled CS Program

Orchestrating Seamless Digital Experiences

Durable Growth: Evolving and Iterating your Scaled CS Program

The Role of Data in Scale & How to Scale It

Scaling with what you have: How to build your org when you are bootstrapped

Human & Machine Symbiosis in Customer Success

Supercharge your customer business reviews: A simplified, data-driven approach to accelerate customer engagement and results

Scaling CS for Maximum Impact & Leveraging AI

By Speaker

Alex Turkovic - Director of Global Digital Customer Success at Flexera

Bob London - Founder & Chief Listening Officer at BobLondon.co

Chad Horenfeldt - VP of Customer Experience at PathFactory

Chad Rosh - Manager of Customer Success at GaggleAMP

Christine Naidu - Enterprise Customer Success Manager

Conor Kelly - Scaled Insights Manager as Asana

Dan Ennis - Senior Manager, Scale Customer Success at monday.com

> Durable Growth: Evolving and Iterating your Scaled CS Program

> Doing More with Fewer Resources

Danny Villarreal - VP of Customer Success at Toolio

David Leibell - Manager, Account Management at Matik

Eddie Chavez - Founder & Chief Growth Officer at Propelify.io Consulting

Emilia D'Anzica - Managing Partner & Founder at Growth Molecules™

Erica Akroyd - Sr. Manager, Customer Education at Pendo.io

Erika Villarreal - Strategic, Customer Success Manager at Eptura

Greg Daines - CEO at ChurnRX

Harita Salvi - Senior Director, Global Customer Success at JumpCloud

Irit Eizips - Chief Executive Officer & CCO at CSM Practice

Jan Young - Founder & Chief Customer Officer at JanYoungCX

Jeff Breunsbach  - Co-Founder at GrowthCurve.io

Jeff Kushmerek - CEO & Founder at Infinite Renewals

Jon Herstein - CCO at Box

Justin Chappell - VP Customer Experience at 6sense Inc.

Maranda Dziekonski  - SVP, Customer Success & Ops at Datasembly

‍‍Markus Rentsch - CEO at Remark-able

Mary Poppen - President and CCO at HRIZONS, an HR Cloud Company EX

Melissa Allen - Director, Customer Success Operations at Okta

Nick Jaton - Data Engineer - CS Ops at Samsara

Nikola Mijic - CEO & Co-Founder at Matik

> Opening Keynote

> The Role of Data in Scale & How to Scale It

> Scale from an Ops Perspective

Rachel Provan - Founder and CEO at Provan Success, LLC

Rodrigo Fernandez - Founder & Fractional Growth Leader at NxtLevel SaaS

Rosa Gandler - Senior Director, Customer Revenue Operations at Greenhouse Software

Rosalyn Santa Elena - Founder and Chief Revenue Operations Officer at The RevOps Collective

Scott Wilder - Head of Digital Success and Self-Serve at Clari

Seán Reid - Manager, Customer Growth at Personio

Sonam Dabholkar - Director, Customer Success Operations at Clio - Cloud-Based Legal Technology

Sumi Jaiswal - Customer Success Leader at DotDot

Thuy Pham - Manager, CS Ops Strategy & Systems at LinkedIn