Digital motions are a great way to scale but are only as good as the humans behind them. Learn how machine and human can co-exist to create efficiencies at scale and refocus the time spent with your customer on creating massive value. I’ll provide some theory but also practical examples that you can go implement into your workflows TODAY!

Speaker:

Alex Turkovic - Director of Global Digital Customer Success at Flexera

> Learn more at https://digitalcustomersuccess.com/

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Q&A

Assuming the customer would also have to use Slack licenses in order for this to work?

It does not necessarily mean that the customer would need to be on Slack. They could communicate with you using the free license. The point though is that you would want to communicate with your customers where they are. So if they use Microsoft teams for example, you’d want to establish connection with them there.