Scaling is the hot topic item within Customer Success right now. Everyone is talking about the benefits of scaling your organization, but the reality is if you scale at the wrong time and in the wrong way, your customers are the ones who feel the pain.

In this session, Seán will talk you through the signs that you are ready to scale out your CS org and what scaled success looks like for companies of different sizes; from young start ups to the Fortune 500s. You will leave this session with examples of scaled CS that you can implement, as well as find the signs that your organization is ready to scale out their plans.

Speaker:

Seán Reid - Manager, Customer Growth at Personio

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