Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every Friday, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

January 2024

Aditya Maheshwari - 4 things you can do to make 2024 a magical year for CS - https://lnkd.in/gbHrRNbm

Anika Zubair - what makes for successful customer relationships - https://lnkd.in/gC9FDGvm

Arit Nsemo - how to go beyond just being curious as a CSM - https://lnkd.in/g_C6m8Pn

Carly Agar - how to have strategic conversations as a CSM - https://lnkd.in/gui8xmsT

Carly Agar - 5 habits to start as a CSM - https://lnkd.in/gDrG_cSg

Chenoa Hardwick - how Chenoa fixed an onboarding program & made it scalable - https://lnkd.in/gjjJcTHW

Damian Minski - why QBRs are not dead - https://lnkd.in/gqyvrU5F

Dan Ennis - 5 fundamentals you can focus on no matter what 2024 brings for CS - https://lnkd.in/g7MENC9P

Dan Ennis - how to get better at storytelling - https://lnkd.in/gH-aGgPq

Daphne Costa Lopes - how to create win-win-win scenarios - https://lnkd.in/g4BJcSeb

Daphne Costa Lopes - how to build company trust - https://lnkd.in/gGqEiddZ

Daphne Costa Lopes - how to uncomplicate your CS team - https://lnkd.in/g3hdyed6

Daphne Costa Lopes - the CSM's job as a change agent - https://lnkd.in/gg84UFam

Elizabeth Italiano - metrics that CSMs managing pipeline should track - https://lnkd.in/gyihiKAn

Emilia D'Anzica, MBA, PMP - 6 reasons why 2024 is the year revenue generation will be hyper-focused on CS - https://lnkd.in/gA2RUjMe

Erika Villarreal - how she turned a red account into a 7.5x ARR expansion - https://lnkd.in/gF3djHva

Greg Daines - why lists of churn factors are useless - https://lnkd.in/gi-WbJnR

Greg Daines - did customer churn get worse in 2023 - https://lnkd.in/g7GMhrDn

Jay Nathan - why CS should report to the CTO - https://lnkd.in/gH-enQkG

Jay Nathan - 6 questions CS leaders should ask themselves - https://lnkd.in/g8gsKaMD

Jeff Breunsbach - why adding CSMs to your team hasn't worked - https://lnkd.in/gUK5FVN5

Jeff Kushmerek - how smart orgs handle the sales to CS handoff - https://lnkd.in/g2MjiikD

Jeremy Donaldson - how to know if the pain of the customer's challenge is greater than the cost of your product - https://lnkd.in/gQ_NPUQx

Markus Rentsch - red flags that will tell you if a CS org is not customer-centric - https://lnkd.in/gmejmafC

Markus Rentsch - what high paid CSMs talk about - https://lnkd.in/gPhAMQMr

Markus Rentsch - 7 questions every CSM should be able to answer - https://lnkd.in/gJcqsQWR

Rachel Provan - why case studies aren't just for potential clients - https://lnkd.in/gME-tmCk

Rich King Gawlas - must-read list to be the best CS leader - https://lnkd.in/gExGnZAc

Rod Cherkas - ChatGPT prompts for renewal - https://lnkd.in/gPzKMJQw

Saahil Karkera - why thinking your customers are experts is an illusion - https://lnkd.in/gw3Y2R_2

Seán Reid - 5 things every high performing CS brings to the job - https://lnkd.in/g4gCh9mG

Sumi Jaiswal - New Years resolutions for CSMs - https://lnkd.in/gQHDW5_f

Sumi Jaiswal - differences between high touch CS and scale CS - https://lnkd.in/ga2MBuUc

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